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 Customer Service is the number one reason for NEKO's continued success. We take pride in partnering with our customers and place their needs above all else. To that end, we have assembled a complete service offering ranging from customer document and process analysis and system design to implementation, customization and support of all developed solutions. When it comes to system support, we provide a 1-stop solution. We schedule hardware installations and maintenance visits. We not only provide on-site support but we organize and manage all your existing service contracts so you don't have to. Let us worry about keeping your contracts straight, worrying about upcomming expirations, handling the technical issues, triaging the service calls and managing and escalating the onsite providers. The following section details the various service offerings for analysis and design of the following technologies: Imaging, Electronic Document Management, COLD, LAN Fax, Image-Enabling of Legacy Host Systems, WEB-Enabling of Document Management Systems, OCR, ICR, and Workflow.
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NEKO can perform a complete Basline Analysis to help determine how much you are spending currently on processes and storage of documents. Along with this study we can provide you with solutions and the Return on Investment that you can obtain from their implementation. Additionally NEKO can develop a complete design for your new content management or workflow system based on a thorough needs anaysis combined with industry best practices. |
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Last Updated ( Saturday, 05 July 2008 10:30 )
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All NEKO's installers and technicians are fully trained and certified on the software that we provide and install. . Our installations are completely turnkey. Installation requirements and phases will be fully documented before the process starts. During the installation, the project will be charted and continuous updates on the progress will be made on a regular basis. At the end of the installation a technician will be on site for the initial startup of each phase |
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Integration with third party and legacy software with the document management solution can be provided. This would enable you to launch searches (or lookups) for related documents from your accounting, CRM, project management or other enterprise software application. You can also use this feature to automate the indexing (filing) of the new documents and reduce the amount of entry required. NEKO can also provide software that will automatically capture data from forms, export this information automatically into your database and store and index the document within the Document Management System with little or no manual input. Documents that are currently manually routed can be automated within the Integrated Document Management Solution locally and to remote locations through workflow technology. These workflows can have the same business logic the you currently have or an improved process flow. Workflow allows for the tracking of documents throughout the entire process. Whether your desire is to automate your organization's workflow, communicate electronically with your customers and suppliers, implement electronic mail, forms, fax or Document Management, NEKO is prepared to assist you by maximizing the efficiency of your technology investments |
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Last Updated ( Saturday, 05 July 2008 10:43 )
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Training is a critical component for a successfull implementation of a new process or technology solution. If the end-users and administrators are not properly trained and comfortable with the new process then the project could fail or at least take a longer to realize the ROI that was initially expected. NEKO has a wide variety of training options available to support either an end user's needs, a system administrators needs, or some combination thereof. We can provide in-house or premis based training to your end-users. Written documentation will also be provided that has been customized specifically for your implementation. |
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Last Updated ( Saturday, 05 July 2008 10:49 )
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NEKO's approach to post-installation support is one of a customized program, tailored to meet the specific requirements for each customer and project. Ranging from simple application upgrades to same day onsite support, NEKO has a program to fit your requirements |
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Last Updated ( Saturday, 05 July 2008 10:50 )
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